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Organization

Team and roles

Invite your team to TraceX, choose each member's role (admin, investigator or viewer), and add people automatically with single sign-on.

TraceX works best when everyone who deals with production issues can use it: engineers investigating, support asking about customers, leads reviewing fixes. Roles decide what each person can do.

Invite people

Section titled “Invite people”

Open Team and click Invite a team member. Enter their email and choose a role. They join the organization the first time they sign up or sign in with that email.

Roles

Section titled “Roles”
Role Can Typical for
Admin Everything: integrations, settings, security, billing, team, approve fix pull requests. Engineering leads, the person who set up TraceX
Investigator Start and work investigations, ask questions, write fixes. Engineers, support and on-call staff
Viewer Read everything they can access; can’t make changes. Managers, stakeholders, auditors

Change a member’s role or remove them from Team. An organization always keeps at least one admin, so you can’t lock yourselves out.

Roles and seats

Section titled “Roles and seats”

Making changes also needs a seat. If the organization has more members than seats, members without one can still view everything until an admin assigns them a seat.

Restricted projects

Section titled “Restricted projects”

Admins can limit a project to chosen members; others don’t see it at all. See Projects and organizations.

Add people automatically

Section titled “Add people automatically”

With single sign-on, people from your email domains can join automatically with a role you choose, so nobody has to send invites.

Remove someone

Section titled “Remove someone”

Remove a member from Team. They lose access at once. Their past investigations and conversations stay, so nothing your team relied on disappears.

Section titled “Related”