Plans
What each TraceX plan includes.
| Starter | Pro | Team | Enterprise | |
|---|---|---|---|---|
| Price | Free | $39 / month | $390 / month | Custom |
| Yearly | $390 / year | $3,900 / year | Annual contract | |
| Seats included | 1 | 1 | 10 | Set for you |
| Extra seats | $29 / month, up to 5 | $29 / month | Set for you | |
| Projects and sources | 1 project, 2 sources | 3 projects, 3 sources | Unlimited | Unlimited |
| Investigations a month | 20 | 100 | 2,000 | Set for you |
| AI tokens | 100K, then a 6-hour cooldown | 100K, then a 6-hour cooldown | 1M, then a 6-hour cooldown | Unlimited |
| AI requests a minute | 30 | 60 | 120 | 300 |
| Report history | 30 days | 90 days | 1 year | Set for you |
| Support | Community | Same-day | Named engineer and SLA |
Yearly billing gives two months free.
What the limits mean
Section titled “What the limits mean”| Limit | What counts |
|---|---|
| Seats | Members who can make changes. Viewers don’t need one. See Seats. |
| Projects and sources | Projects in the organization, and sources (repositories, databases, log stores, error trackers) connected to a project. |
| Investigations a month | Each investigation started, from any channel. |
| AI tokens | The text TraceX’s AI models read and write. When the allowance is used up, AI work pauses for a 6-hour cooldown. |
| AI requests a minute | How many AI calls the organization can make per minute, to smooth out bursts. |
| Report history | How far back Reports go. |
Admins get an email at 80% and 100% of a monthly limit, and a banner shows in the dashboard. Current usage is under Settings → Plan and limits.
Which plan is right for you
Section titled “Which plan is right for you”- Starter: try TraceX on one system with one person.
- Pro: a single engineer or a small team that wants automatic PR reviews and fix pull requests across a few projects.
- Team: a team that wants issues investigated automatically from its ticketing and on-call tools, with SSO, audit logs and reports.
- Enterprise: your own AI provider keys, private tenancy, self-hosting or data residency, and an SLA.
Features by plan
Section titled “Features by plan”Starter: deploy correlation and the CLI agent, PR review on request
(@tracex review), the Slack app and share links.
Pro, everything in Starter, plus: automatic review of every pull request, fix pull requests, choosing the AI model.
Team, everything in Pro, plus: auto-investigate from Jira, Linear, Zendesk, Intercom, PagerDuty and email; custom review rules and fix approvals; ROI, insights and accuracy reports; organizational memory; SSO, a 1-year audit log and AI security events.
Enterprise, everything in Team, plus: your own AI provider keys, domain auto-join, extra guardrails, private tenancy, self-hosting and data residency, a named engineer and an SLA. Talk to us.
See Subscribe and pay to upgrade, and Manage your subscription to change or cancel.