Organization
Seats
How seats work in TraceX, how many each plan includes, what happens with more members than seats, and how to add or remove seats.
A seat lets a member make changes: start investigations, ask questions, connect integrations. Viewing doesn’t need a seat, so you can give everyone visibility and pay only for the people who actively work in TraceX.
Seats per plan
Section titled “Seats per plan”| Plan | Seats included | Extra seats |
|---|---|---|
| Starter | 1 | Not available |
| Pro | 1 | $29 a month each, up to 5 seats in total |
| Team | 10 | $29 a month each |
| Enterprise | Set for you | Set for you |
When there are more members than seats
Section titled “When there are more members than seats”Nobody is removed. Members without a seat can still view everything but can’t make changes. They see a “you don’t have a seat” message (TX-3003) when they try. Admins choose who keeps a seat under Billing, or add seats.
This usually happens after a downgrade, or when people join through single sign-on.
Add or remove seats
Section titled “Add or remove seats”On Billing → Seats:
- Adding seats takes effect now; you pay a prorated amount for the rest of the current billing period.
- Removing seats takes effect at your next renewal; members keep their seats until then.